When you order from us, we want you to be free from worry, so we extend to you our no-risk guarantee of satisfaction. If you are not satisfied with your purchase for any reason, simply return it in its original condition within 30 days for a replacement or full refund.
We will pay return postage costs for an item that arrives broken or damaged, or is defective in any way, or is not the item that was ordered. All Items should be returned to: 15 New Bond St, Bath, BA1 1BA, UK
When returning the item, we suggest you retain a certificate of posting for your own records, in the event of the product failing to reach us.
Returned products must meet the following criteria for refund:
- The item must be in resalable condition
- The item must be in the original packaging with all tags/documentation still in place
A 15% restocking fee will be deducted from your refund if the above conditions are not met. Please contact our customer service team if you have any questions or queries regarding your return. Please note returns can take between 7-10 business days to receive and we process within 48 hours of receiving the return.
